Shipping policy

Processing Times

Orders are processed within 1–5 business days. Processing times may be longer during holidays, sales, or high‑volume periods. You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and the weight/size of your order.

Estimated delivery times:

  • Standard Shipping: 5-10 business days

  • Expedited Shipping: 3-7business days

  • Priority Shipping: 2-3 business days

Please note: Delivery times are estimates and may vary due to carrier delays.

Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.

Shipping Locations

We currently ship to:

  • United States (all 50 states)

  • U.S. Territories (if applicable)

  • International shipping (optional—tell me if you want this section customized)

If your location is not available at checkout, please contact us for assistance.

Shipping Issues & Lost Packages

We are not responsible for:

  • Delays caused by the carrier

  • Incorrect shipping addresses entered at checkout

  • Lost or stolen packages marked as “Delivered”

If your package is lost in transit, contact us and we will help you file a claim with the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours with photos of the packaging and the item so we can assist with a replacement or claim.

Incorrect Address

If you entered an incorrect address, contact us immediately. If the order has not shipped, we can update it. If it has already shipped, you will be responsible for any reshipping fees.

Contact

For shipping questions or support, email us at: southerncharmdesignworks@gmail.com